Terms of Use

1.0 INTRODUCTION

1.1 Purpose of these Terms of Use

The purpose of these Terms of Use is to govern the relationship between you as a user and PhysioDock.com. The terms describe your rights, obligations, and areas of responsibility when using our services. They are designed to ensure a safe, predictable, and professional user experience, and to clarify the framework for how you may use our resources, including the forum, courses, products, and AI assistants.

1.2 Scope — these terms apply to all use of PhysioDock.com

These Terms of Use apply to all use of PhysioDock.com. This includes, but is not limited to:

• The website and all published content, including articles, videos, and blog posts.

• The forum, where users can participate in professional discussions and share experiences.

• Courses and events, both in-person and digital.

• AI tools, including interactive assistants and professional search features.

• The online store, with products, services, and digital resources.

The Terms of Use apply whether you are a registered user or an unregistered visitor.

1.3 Acceptance by using the website

By using PhysioDock.com, you confirm that you have read, understood, and accepted these Terms of Use. This also means you understand:

• That all use of the site is subject to these terms.

• That you accept the terms upon first use, even without registering.

• That you consent to our processing of personal data in line with our Privacy Policy.

• That you are responsible for keeping up to date with any changes to the terms.

If you do not accept these Terms of Use, you must not use PhysioDock.com or any of our related services.

1.4 Relationship between the Terms of Use, Privacy Policy, Cookies Policy, and Sales Terms

These Terms of Use are part of an overall agreement between you and PhysioDock.com. The agreement also includes:

• Privacy Policy: Describes how we collect, process, and protect your personal data.

• Cookies Policy: Explains how we use cookies to improve the user experience.

• Sales & Delivery Terms: Regulate the purchase, delivery, return, and refund of products and services from PhysioDock.com.

These documents complement each other. If a conflict arises between them, these Terms of Use take precedence unless explicitly stated otherwise.

1.5 Date of last update

This version of the Terms of Use was last updated: February 14, 2025.

We reserve the right to update the terms as needed. Changes will be clearly published on our website. For material changes that may affect your rights, we will notify you by email or a prominent notice on the site.

2. INFORMATION ABOUT PHYSIODOCK.COM

2.1 Legal name of the entity

The name of the entity is: PhysioDock.com.

For now, PhysioDock.com is operated as a private undertaking without a registered legal company name. When a registered company is established, this information will be updated.

2.2 Organization number

PhysioDock.com does not currently have an organization/company registration number, as the site is not yet registered as a separate legal entity. Information will be published here as soon as it becomes available.

2.3 Contact information

You can contact PhysioDock.com via:

• Email: contact@physiodock.com

• Phone: (+47) 123 45 678 (note: phone availability may be irregular)

• Postal address: PhysioDock.com, P.O. Box 100, 0001 Oslo, Norway

We encourage users to contact us by email for the fastest response.

2.4 Responsible editor for content on PhysioDock.com

The responsible editor for all content published on PhysioDock.com is:

[Owner’s name], owner of the website.

The responsible editor has overall responsibility to ensure all published content is professionally accurate, ethically sound, and in accordance with applicable Norwegian laws and guidelines. This includes content posted by users in the forum, blog posts, articles, and information generated by PhysioDock AI.

3. CHANGES TO THE TERMS OR THE SERVICE

3.1 Right to update the terms

PhysioDock.com reserves the right to change, update, or supplement these Terms of Use at any time. Changes may be necessary to:

• Comply with new legal requirements or regulations.

• Adapt to technological developments.

• Reflect changes in our services, including new features or discontinued offerings.

• Improve the user experience or clarify the terms.

We recommend that all users read the terms regularly to stay informed about any changes.

3.2 How and when users will be notified of changes

When we update the Terms of Use, we will inform our users as follows:

3.2.1. Email:
Registered users will receive an email notification of material changes. The email will include a summary of the changes and a link to the updated version of the terms.

3.2.2. Website banner:
A clear banner will appear at the top of PhysioDock.com with information about the changes. The banner will remain visible for at least 14 days after publication of the new terms.

3.2.3. Changelog:
A log of previous versions of the terms will be available at the bottom of the Terms of Use page. The changelog will include the dates of changes and a brief description of what was updated.

3.3 User responsibility to stay updated

3.3.1. Responsibility to read updates: Users are independently responsible for reading updated terms. We encourage users to familiarize themselves with any changes.

3.3.2. Regular checks: Users should regularly check the website for updates, especially before using new services or features.

3.3.3. Questions: If you have questions about the changes, please contact us at contact@physiodock.com.

3.4 Continued use constitutes acceptance

3.4.1. Automatic acceptance: If you continue to use PhysioDock.com after the updated terms take effect, this constitutes a legally binding acceptance of the new terms.

3.4.2. Reservation: If you do not accept the updated terms, you must immediately stop using PhysioDock.com and related services.

3.4.3. Account deletion: If the changes are not acceptable to you, you may contact us to have your user account deleted.

4. USER ACCOUNT

4.1 How to create an account (registration process)

4.1.1. Registration: To create a user account on PhysioDock.com, you must complete our online registration form. During registration you will be asked to provide:

• Full name

• Valid email address

• Password (that meets our security requirements)

• Optional professional information (e.g., job title if registering as a physiotherapist)

4.1.2. Email confirmation: After registering, you will receive an email to confirm your account. Your account is activated only after you click the confirmation link.

4.1.3. Optional additions: You may add a profile photo and a short bio to your profile, but this is voluntary.

4.2 Requirement for truthful and up-to-date information

4.2.1. Accurate information: You are required to provide correct, complete, and up-to-date information during registration.

4.2.2. Duty to update: You agree to update your profile if your details change, for example when changing your email address.

4.2.3. Consequences of false information: If you provide false information, PhysioDock.com may delete your account without notice.

4.3 Responsibility to protect username and password

4.3.1. Personal responsibility: You are solely responsible for protecting your username and password. Never share your login details with others.

4.3.2. Strong password: We recommend a strong password of at least eight characters, including uppercase letters, lowercase letters, numbers, and special characters.

4.3.3. Suspected misuse: If you suspect someone has gained access to your account, you must notify us immediately at contact@physiodock.com.

4.3.4. No liability: PhysioDock.com is not liable for loss or damage resulting from unauthorized use of your account.

4.4 Prohibition on transferring the account to others

4.4.1. Personal use: Your user account is personal, and you are not permitted to transfer it to others, whether temporarily or permanently.

4.4.2. No sale of accounts: It is strictly prohibited to sell, rent, or give away your account to others.

4.4.3. Breach consequences: If we discover that an account has been transferred or used by unauthorized persons, we reserve the right to suspend or delete the account immediately.

4.5 PhysioDock’s right to suspend or delete accounts in case of misuse

4.5.1. Right to act: PhysioDock.com reserves the right to suspend or delete user accounts in cases of:

• Breach of our Terms of Use or guidelines.

• Attempts at fraud or manipulation of our systems.

• Harassment, hate speech, or other inappropriate content in forums or comments.

• Misuse of the AI diagnosis bot or other services.

4.5.2. Notice: For less serious breaches, we will send a warning by email. For serious breaches, the account may be deleted immediately without prior notice.

4.5.3. Temporary suspension: PhysioDock may temporarily suspend an account while investigating suspicious activity.

4.5.4. No compensation: If your account is deleted due to a breach of the terms, you are not entitled to compensation for any lost data or purchased services.

4.6 How a user can delete their account

4.6.1. User-initiated deletion: You may delete your account at any time by:

1. Logging in to PhysioDock.com

2. Going to “My Profile” and selecting “Delete Account”

3. Confirming the deletion by entering your password

4.6.2. Confirmation: You will receive an email confirmation when your account has been deleted.

4.6.3. Data handling after deletion:

• Your personal information will be deleted or anonymized in line with our Privacy Policy.

• Forum posts may be anonymized, but not necessarily deleted, to preserve discussion continuity.

• Information that must be retained under applicable Norwegian law (e.g., purchase history) will be stored as required by law.

4.6.4. Recovery: A deleted account cannot be restored. If you wish to use PhysioDock.com again, you must create a new account.

5. AGE REQUIREMENTS FOR USE

5.1 Minimum age to create an account

5.1.1. Minimum age: You must be at least 18 years old to create a user account on PhysioDock.com. This age limit ensures users are of legal age and legally responsible for their actions on the platform.

5.1.2. Age verification: By registering, you confirm that you meet the age requirement. PhysioDock.com may request additional verification if we have reason to believe a user is below the age limit.

5.1.3. Service-specific limits: Certain services—such as forum discussions on medical topics or courses with professional content—may have higher age limits or require documented professional background.

5.2 Use by minors requires parental/guardian consent

5.2.1. Under 18: If you are under 18, you may only use PhysioDock.com if a parent or guardian has provided written consent. This applies especially to participation in courses, the forum, or the use of AI tools.

5.2.2. Consent form: Parental/guardian consent must be provided through a digital consent form that PhysioDock.com may require when needed. The consent must confirm that the guardian is aware of the child’s use and accepts the terms on their behalf.

5.2.3. Parental controls: Parents or guardians have the right to request insight into a minor’s account activity or request deletion of the account.

5.2.4. Limited access: Accounts created for minors may have restricted access to certain features, such as forum participation or purchasing digital products.

5.3 Consequences of breaching the age requirement

5.3.1. Account deletion: If we discover that an account was created by someone under 18 without valid guardian consent, we reserve the right to delete the account immediately.

5.3.2. Temporary suspension: If we suspect a breach of the age requirement, we may temporarily suspend the account until age is verified.

5.3.3. Blocking future access: Repeated attempts to bypass the age requirement may result in the user being blocked from creating new accounts on PhysioDock.com.

5.3.4. Guardian notification: If we discover that a minor has registered without consent, we may contact the listed guardian to inform them of the situation.

6. SUBSCRIPTION TERMS FOR PHYSIODOCK PLUS

6.1 Price and payment terms

6.1.1. Price: The subscription to PhysioDock Plus costs 199 NOK per month, VAT included.
6.1.2. Billing time: Payment is charged in advance at the start of each subscription period.
6.1.3. Payment methods: We accept the following payment methods:

• Credit card (Visa, Mastercard)

• Vipps

• Stripe
  6.1.4. Electronic receipt: You will receive a receipt by email immediately after payment.

6.2 Auto-renewal and how to disable it

6.2.1. Auto-renewal: The subscription renews automatically at the end of each (monthly) period under the same price and terms.
6.2.2. Disabling auto-renewal:

• You may disable auto-renewal at any time via “My Account” on PhysioDock.com.

• You will retain access to PhysioDock Plus for the remainder of the paid period, but it will not renew further.
  6.2.3. Confirmation: You will receive an email confirming that auto-renewal has been disabled.

6.3 Notice period and how to cancel

6.3.1. Notice period: The notice period is 1 month from the date we receive your cancellation.
6.3.2. How to cancel:

• Cancel via “My Account” or by sending a written request to contact@physiodock.com.

• You will receive an email confirming your cancellation.
  6.3.3. Access after cancellation: You keep access to PhysioDock Plus through the notice period. Access then ends automatically.

6.4 If payment is late

6.4.1. Reminders: If payment fails, we will send reminders to your registered email address.
6.4.2. Temporary suspension: If payment remains outstanding for more than 7 days, we may temporarily suspend access to PhysioDock Plus until payment is received.
6.4.3. Termination: If payment is not received within 30 days, we may terminate the subscription.
6.4.4. No compensation for suspended days: Days of suspended access due to unpaid invoices are not compensated.
6.4.5. Collections: Continued non-payment may be referred to collections in accordance with Norwegian law.

6.5 No refunds for started subscription months

6.5.1. No refunds: Payments for started subscription periods are non-refundable, even if you cancel before the period ends.
6.5.2. No partial refunds: We do not offer partial refunds for periods during which the service is not used.
6.5.3. Exceptions: Refunds are only provided if you were incorrectly charged due to a technical error on our side.

6.6 Changes to subscription prices and terms

6.6.1. Notice of price changes: PhysioDock.com reserves the right to adjust subscription prices or terms.

• Changes will be communicated by email at least 30 days before they take effect.

• If you do not accept the new prices or terms, you may cancel before they take effect.
  6.6.2. Automatic acceptance: Continued use of PhysioDock Plus after the change date constitutes acceptance of the updated prices and terms.
  6.6.3. Price guarantee within current period: No price change will affect you mid-period. New prices only apply from the next renewal date.

7. NO MEDICAL ADVICE

7.1 PhysioDock.com provides information only, not professional medical advice

7.1.1. Informational purpose: All content on PhysioDock.com—articles, blog posts, videos, courses, and forum discussions—is for informational purposes only.
7.1.2. Not a substitute for care: Information published on PhysioDock.com is not, and should not be regarded as, medical advice, diagnosis, or treatment plans.
7.1.3. No doctor-patient relationship: Using PhysioDock.com does not create a doctor-patient relationship or any treatment relationship.

7.2 The AI diagnosis bot is advisory and not a substitute for healthcare professionals

7.2.1. Advisory function: The AI diagnosis bot on PhysioDock.com is solely a tool to provide general guidance and information based on entered symptoms and questions.
7.2.2. No medical diagnosis: The tool is not designed to make medical diagnoses or provide personalized treatment recommendations.
7.2.3. No guarantee of accuracy: Although we continuously update the tool with new information, results may be incomplete, inaccurate, or out of date.
7.2.4. Not for emergencies: The AI bot is not suitable for acute medical situations. For immediate help, always contact emergency services (e.g., 113 in Norway).

7.3 Users should always consult healthcare professionals

7.3.1. Consult professionals: We strongly recommend that you always seek qualified healthcare professionals for medical questions, assessments, and treatment.
7.3.2. Combine with professional judgment: Information on PhysioDock.com may supplement—but never replace—professional assessments from authorized healthcare providers.
7.3.3. No self-treatment: Do not start, change, or stop treatment based on PhysioDock.com without consulting a healthcare professional.

7.4 Disclaimer for actions based on site information

7.4.1. Your responsibility: You use information from PhysioDock.com at your own risk.
7.4.2. No liability for damages: PhysioDock.com, its owners, employees, and partners disclaim liability for injuries, losses, or consequences arising from use of site content, including information from the AI diagnosis bot.
7.4.3. No guarantee of correctness: We do not guarantee completeness, currency, or accuracy, and disclaim responsibility for errors or omissions.
7.4.4. No responsibility for third-party content: We are not responsible for content, advice, or services provided by third parties, including external links or user-generated forum content.

8. GENERAL DISCLAIMER

8.1 No guarantee that content is up to date, accurate, or complete

8.1.1. Informational purpose: All content on PhysioDock.com—articles, videos, courses, forum posts, and AI outputs—is informational only and not a substitute for professional advice.
8.1.2. No accuracy guarantee: We strive to provide correct and current information but do not guarantee completeness, currency, or error-free content.
8.1.3. No responsibility for errors: PhysioDock.com assumes no responsibility for any errors, omissions, or deficiencies.
8.1.4. Use at your own risk: Any use of information from PhysioDock.com is at the user’s own risk.

8.2 Services are provided “as is,” without warranties

8.2.1. No implied warranties: All services on PhysioDock.com are provided “as is” and “as available,” without any warranty, express or implied, including but not limited to:

• Fitness for a particular purpose

• Non-infringement

• Availability or uninterrupted functionality
  8.2.2. No performance guarantee: We do not guarantee that our tools—including the AI diagnosis bot and PhysioDock AI—will deliver correct, reliable, or consistent results.
  8.2.3. Temporary interruptions: Services may be unavailable due to maintenance, updates, or technical issues.

8.3 No liability for economic loss, data loss, or indirect damages

8.3.1. No damages: PhysioDock.com is not liable for losses or damages arising from use of the site, including but not limited to:

• Economic losses such as lost income or profit

• Loss or corruption of data

• Costs of replacement services or third-party solutions
  8.3.2. No liability for indirect damages: We are not liable for incidental, special, or indirect damages, including those arising from:

• Misinformation from our articles or AI tools

• Loss of use or service interruptions

• Issues caused by third-party solutions or external links
  8.3.3. Liability cap: Our total liability for any claims, regardless of basis, is limited to the amount the user has paid us for services.

8.4 No guarantee of continuous access

8.4.1. No continuity guarantee: We cannot guarantee continuous, uninterrupted, or secure access to our services.
8.4.2. Temporary disruptions: Services may be temporarily unavailable due to:

• Technical maintenance

• Server errors

• System updates or upgrades

• Unforeseen events such as power outages, cyberattacks, or natural disasters
  8.4.3. No liability for downtime: PhysioDock.com disclaims liability for any loss or consequences due to temporary or permanent unavailability.
  8.4.4. Maintenance notices: For scheduled maintenance, we will endeavor to notify users in advance via the website or email.

9. PRIVACY AND COOKIES

9.1 See the Privacy Policy for information on data processing

9.1.1. Personal data processing: Details about how we collect, process, store, and protect your personal data are set out in our Privacy Policy.
9.1.2. Scope: The Privacy Policy covers, among other things:

• What personal data we collect and how it is used

• Legal basis for processing

• How we safeguard your data

• Your rights, including access, rectification, deletion, and portability
  9.1.3. Third-party providers: We also explain our use of third-party providers for payments, analytics, and technical support.

9.2 See the Cookies Policy for our use of cookies

9.2.1. Cookie use: Our use of cookies is described in our Cookies Policy.
9.2.2. What cookies are: Cookies are small text files stored on your device to improve the user experience and make our services more efficient.
9.2.3. Types we use:

• Necessary cookies (e.g., login, payments)

• Functional cookies (preferences)

• Analytics cookies (usage patterns and improvements)

• Marketing cookies (relevant ads)
  9.2.4. Third-party cookies: We may use third-party cookies (e.g., Google Analytics) to analyze traffic and user behavior.

9.3 Managing cookie consent

9.3.1. Consent: On your first visit to PhysioDock.com, a banner will inform you about our cookie use. You may:

• Accept all cookies

• Customize consent by selecting types

• Decline non-essential cookies
  9.3.2. Manage consent anytime:

• Click “Manage cookies” at the bottom of the site

• Adjust your browser settings
  9.3.3. No discrimination: Access to basic site functionality does not require acceptance of non-essential cookies.
  9.3.4. Storage duration:

• Session cookies are deleted when you close your browser

• Persistent cookies are stored for up to 12 months unless deleted earlier

9.4 Use of the site requires acceptance of necessary cookies

9.4.1. Necessary cookies: Use of PhysioDock.com requires acceptance of necessary cookies essential for site functionality (e.g., login and secure payments).
9.4.2. Continued use = consent: Continuing to use PhysioDock.com after seeing the cookie banner constitutes consent to our use of necessary cookies.
9.4.3. Declining cookies: You may decline non-essential cookies, but this may limit features such as:

• Personalized content

• Remembered login information

• Access to certain courses or videos that rely on analytics for playback

10. CONTENT RIGHTS AND INTELLECTUAL PROPERTY

10.1 Copyright in content created by PhysioDock

10.1.1. Copyright: All content published by PhysioDock.com—including articles, blog posts, course materials, videos, forum posts by our staff, and content generated by our AI services—is protected by Norwegian copyright law.
10.1.2. Ownership: PhysioDock.com retains all rights to original content created by us, including but not limited to:

• Articles, blog posts, and guides

• Videos and webinar recordings

• AI-generated content from our services, including PhysioDock AI and the AI diagnosis bot

• Site design, logos, and visual elements
  10.1.3. No commercial use: No part of our content may be used commercially, copied, sold, or distributed without our written permission.

10.2 Use of images and handling copyrighted material

10.2.1. External images: PhysioDock.com uses images that are freely available or licensed for reuse. We do not own images on our blog pages unless explicitly stated.
10.2.2. Removal requests: If you believe we have used copyrighted images or other material without permission, you may:

• Contact us via our contact form or contact@physiodock.com

• Describe the content and where it is published
  10.2.3. Prompt handling: We will process the request promptly and remove content within a reasonable time if a copyright violation is confirmed.

10.3 Guidelines for using PhysioDock content

10.3.1. No copying or distribution without consent: Without written permission, you may not:

• Copy, reproduce, or republish our articles, videos, or course materials

• Sell or distribute our content, in whole or in part

• Modify or redistribute our content without attribution
  10.3.2. Personal use permitted: You may download, print, or use our content for personal, non-commercial purposes (e.g., study or professional development).
  10.3.3. Attribution: When citing PhysioDock.com, clearly credit us as the source with a link to the original article.

10.4 User-generated content (UGC)

10.4.1. Definition: UGC includes, but is not limited to:

• Forum posts and comments

• Reviews and ratings of courses or products

• Q&A contributions in professional discussions

• Posts and shared experiences in blogs or webinars
  10.4.2. License to PhysioDock: By posting UGC on PhysioDock.com, you grant us a non-exclusive, worldwide, perpetual, royalty-free license to use, publish, edit, modify, translate, and display your content across our platforms. We may also use it in marketing campaigns, newsletters, or professional updates.
  10.4.3. You keep your copyright: You retain copyright in your content while granting us the rights described above.
  10.4.4. Consent for external use: We will always obtain your written consent before using your content in external publications or commercial campaigns.
  10.4.5. Removal requests: If you want your content removed, contact us. We will respect your request, but reserve the right to keep anonymized or archived versions.

10.5 PhysioDock’s right to use images available online

10.5.1. Freely available images: PhysioDock.com uses images marked for free use or sourced under Creative Commons licenses.
10.5.2. Contact for removal: If you believe an image or content infringes your rights, you may:

• Submit our contact form with a description

• Provide documentation proving your rights
  10.5.3. Swift action: We will remove the content promptly if we confirm a rights violation.
  10.5.4. No ownership of external content: PhysioDock.com does not claim ownership of externally licensed content.

11. FORUM COMMUNITY GUIDELINES

11.1 Permitted content

11.1.1. Health-professional questions: Topics related to physiotherapy, rehabilitation, training methods, and other health fields.
11.1.2. Experience sharing: Share practice experiences without breaching confidentiality or sharing sensitive patient data.
11.1.3. Professional discussions: Keep exchanges factual, respectful, and professionally oriented.
11.1.4. Resource sharing: You may share links to articles, research, and relevant resources with proper sources and copyright respect.

11.2 Prohibited content

11.2.1. Harassment, hate speech, or discriminatory content:

• No harassment, bullying, hate speech, or discrimination based on gender, race, religion, ethnicity, sexual orientation, or disability.

• Be courteous and respectful.
  11.2.2. Potentially harmful medical advice:

• Do not provide personal medical diagnoses, prescribe treatments, or offer advice that could cause harm.

• General advice should be evidence-based or from recognized professional sources.

• AI diagnosis bot outputs must be labeled as “advisory” and not a substitute for professional medical judgment.
  11.2.3. Marketing/advertising without permission:

• No commercial promotion without written permission from PhysioDock.

• Unauthorized affiliate links, contests, or sponsored posts will be removed.
  11.2.4. Illegal content:

• Do not post content that violates Norwegian law, including copyrighted material.

• No sharing of pirated content, illegal download links, or doxxing.

11.3 Moderation

11.3.1. Moderators’ role: Enforce guidelines and keep discussions professional and respectful.
11.3.2. Removal of posts: We may edit or remove posts that violate guidelines, including:

• Off-topic, irrelevant, or spam content

• Posts containing others’ personally identifiable information without consent

• Content that violates copyright or other laws
  11.3.3. Suspension/bans:

• Repeated violations may lead to temporary or permanent bans.

• Severe violations (e.g., threats or hate speech) may trigger immediate permanent bans without notice.
  11.3.4. Warnings:

• First violations typically receive an email warning.

• Repeated violations lead to further measures, including suspension.
  11.3.5. Appeals: If you believe your post was removed unfairly, email contact@physiodock.com.

11.4 User responsibility for posted content

11.4.1. Your responsibility: Ensure your content is accurate, truthful, and professionally grounded; respect copyright and cite sources.
11.4.2. Privacy: Do not share sensitive information, including identifiable patient details.
11.4.3. License: By posting, you grant PhysioDock a non-exclusive right to use, share, and display your content within our services, marketing, or newsletters.
11.4.4. No compensation: UGC does not entitle you to compensation unless expressly agreed in writing.

11.5 Consequences of violations

11.5.1. Post removal without notice.
11.5.2. Suspension/ban for repeated or serious breaches.
11.5.3. Legal action may be taken for illegal content.
11.5.4. Loss of access to PhysioDock Plus without refund.

12. PROHIBITED CONDUCT (GENERAL SERVICE RULES)

12.1 No hacking, DDoS, or unauthorized access

12.1.1. No unauthorized access: Strictly prohibited to attempt to access PhysioDock.com or related systems without authorization, including:

• Hacking or intruding into servers, databases, or backend systems

• Manipulating user accounts or APIs
  12.1.2. No DDoS: Denial-of-service attacks or attempts to disrupt availability are forbidden.
  12.1.3. No unauthorized tools: Do not use software, scripts, or tools to scan, test, or exploit security vulnerabilities without written permission.
  12.1.4. Legal consequences: Attempts at unauthorized access will be reported to the police, and you may be held liable under Norwegian law.

12.2 No scraping, data mining, or bots without permission

12.2.1. No automated harvesting: It is prohibited to use bots, spiders, crawlers, or similar tools to:

• Collect content, user data, or information from PhysioDock.com without written permission

• Perform automated searches or mass copying of content
  12.2.2. No data mining: Analyzing user behavior or collecting business intelligence via data mining is prohibited.
  12.2.3. Blocking bots: We reserve the right to block or limit IPs suspected of scraping or data mining.
  12.2.4. API use: Data access must occur via our official APIs and only by written agreement.

12.3 No bypassing security or using the service for illegal purposes

12.3.1. No security circumvention: You may not:

• Attempt to bypass or disable security measures (firewalls, access controls, encryption)

• Share methods for bypassing our systems with others
  12.3.2. No illegal activities: Do not use the site to:

• Store, share, or distribute illegal content

• Publish content violating Norwegian law, including copyright or privacy laws

• Commit threats, fraud, or illegal commercial activities
  12.3.3. Vulnerability reporting: If you discover a vulnerability, report it immediately to security@physiodock.com.

12.4 No fraud or distribution of malware

12.4.1. Fraud prohibited: Do not use PhysioDock.com for:

• Phishing, fraud, or malicious collection of personal data

• Posting fake offers, campaigns, or fraudulent health products
  12.4.2. No malware: Do not:

• Upload or spread viruses, trojans, spyware, ransomware, or other malware

• Post links to sites that contain malware
  12.4.3. Reporting: Report suspicious content immediately to support@physiodock.com.

12.5 Right to block users suspected of misuse

12.5.1. Blocking rights: We may temporarily suspend or permanently block users suspected of misuse; we may also block IPs or devices involved in illegal or harmful activities.
12.5.2. No refunds: Users blocked for policy violations are not entitled to refunds for paid services or subscriptions.
12.5.3. Notice: Blocked users will typically receive written notice explaining the reason, unless immediate action is required due to severe security threats.
12.5.4. Appeals: If you believe you were blocked unfairly, email appeals@physiodock.com. We process appeals within 14 business days.

13. THIRD-PARTY WEBSITES AND LINKS

13.1 PhysioDock may contain links to third-party sites

13.1.1. External links: PhysioDock.com may include links to external sites operated by third parties, such as:

• Recommended professional resources, research articles, or health organizations

• Links to products or services from partners

• Ads or sponsored posts
  13.1.2. For convenience only: Links are provided for convenience and informational purposes.
  13.1.3. No affiliation implied: Inclusion of a link does not imply endorsement or affiliation.

13.2 PhysioDock is not responsible for third-party content or practices

13.2.1. No control: We have no control over and are not responsible for:

• The content of third-party websites

• The accuracy, quality, or legality of information found there
  13.2.2. No responsibility for practices: We are not responsible for:

• How third-party sites collect, store, or use personal data

• Third-party site security or potential exposure to malware
  13.2.3. No liability: We disclaim liability for losses, damages, or inconveniences arising from use of external links.

13.3 Users click external links at their own risk

13.3.1. Your responsibility: Clicking external links is at your own risk.
13.3.2. Safety: We encourage users to:

• Verify site security before sharing personal or financial information

• Watch for phishing attempts or misleading ads
  13.3.3. No guarantees: We cannot guarantee external sites are free of malware or unwanted ads.

13.4 Third-party sites may have their own privacy terms and policies

13.4.1. Their terms: Third-party sites may have their own privacy policies and terms that:

• May differ from PhysioDock.com’s terms

• May allow the third party to collect, store, and use your data on their own terms
  13.4.2. Your duty: It is your responsibility to read and understand third-party terms before sharing personal data or using their services.
  13.4.3. No control: PhysioDock has no control over third-party privacy practices; please be critical and vigilant.

14. BREACH OF TERMS

14.1. Consequences of breaching the terms
In the event of a breach of PhysioDock’s Terms of Use, the following measures may be implemented, depending on the severity of the breach:

14.2. Warnings
14.2.1. First breach: For minor breaches of the terms, the user will generally receive a written warning.
14.2.2. Content removal: Content that violates our guidelines may be removed without prior notice.
14.2.3. Recording of breaches: Repeated minor breaches will be recorded and may lead to stricter measures.

14.3. Temporary or permanent suspension from the platform
14.3.1. Temporary suspension: For repeated or moderate breaches, the user may be temporarily suspended. The duration of the suspension will be assessed based on the severity of the breach.
14.3.2. Permanent suspension: Severe or repeated breaches may result in permanent suspension from PhysioDock.com. This includes loss of access to the forum, courses, and PhysioDock Plus services.
14.3.3. Without notice in severe cases: In cases of serious breaches, such as attempted fraud, hacking, or harassment, suspension may occur immediately without prior notice.

14.4. Deletion of user account
14.4.1. Account deletion: In the case of severe breaches, PhysioDock.com may permanently delete the user’s account. This entails:
– Loss of all data associated with the account, including forum posts, course progress, and purchase history.
– No right to a refund for any ongoing subscriptions.
14.4.2. Notice of deletion: The user will receive written notice of account deletion, unless the breach is of such severity that immediate deletion is necessary.

14.5. Financial liability for losses resulting from breaches
14.5.1. Duty to compensate: If the user’s breach of the terms causes financial loss or damage to PhysioDock.com or our partners, the user may be held financially liable. This may include:
– Costs related to investigation and legal action.
– Lost revenue resulting from damage to the site’s reputation or functionality.
– Repair costs for damage to systems caused by hacking, DDoS attacks, or other unauthorized activity.
14.5.2. Debt collection: Unpaid claims may be referred to debt collection in accordance with Norwegian law.

14.6. Cooperation with authorities in the event of serious breaches
14.6.1. Notifying authorities: In cases involving illegal activities such as fraud, hacking, or distribution of illegal content, PhysioDock may:
– Report the matter to the relevant authorities, including the police.
– Cooperate with public agencies in the investigation.
14.6.2. Disclosure of information: Upon lawful request from authorities, PhysioDock.com may disclose the user’s personal data as part of an investigation.
14.6.3. Compliance with legislation: All measures in response to breaches are carried out in accordance with Norwegian law, including the Personal Data Act and the Penal Code.

15. COPYRIGHT VIOLATIONS

15.1. How users can report copyright violations (“Notice and Takedown”)
15.1.1. Reporting copyright violations: If you believe that content on PhysioDock.com infringes your copyright, you may send us a notice (“Notice and Takedown”).
15.1.2. Contact point for notices: Send your notice to:
– Email: copyright@physiodock.com
– Postal address: PhysioDock.com, Copyright Officer, P.O. Box 100, 0001 Oslo, Norway
15.1.3. Contents of the notice: To process your notice effectively, it must include the following information:
– Clear identification of the copyrighted material that has been infringed.
– A description of where the infringing material is located on PhysioDock.com (for example, a link or screenshot).
– Your full name, address, telephone number, and email address.
– A statement that you have a good-faith belief that the use of the material is not authorized by the rights holder, its agent, or the law.
– A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf.
– Your electronic or physical signature.

15.2. PhysioDock’s procedure upon receipt of a copyright notice
15.2.1. Acknowledgment of receipt: When we receive a copyright notice, we send a written confirmation to the notifier.
15.2.2. Temporary removal of disputed content:
– We remove or disable access to the disputed content temporarily while we investigate.
– If the content is user-generated (e.g., a forum post), it will be hidden until the dispute is resolved.
15.2.3. Notifying the user who published the content:
– We notify the user who published the allegedly infringing content and provide them with a copy of the notice.
– The user is given the opportunity to submit a counter notice if they believe the content does not infringe copyright.
15.2.4. Assessment of the dispute:
– If the user submits a counter notice, we will assess the explanations of both parties.
– If the parties do not reach agreement, the matter may be resolved through legal channels.
15.2.5. Reinstatement of content: If the user can document that the content does not infringe copyright, the content may be reinstated.

15.3. The right to suspend users for repeated copyright violations
15.3.1. Suspension for repeated violations: PhysioDock.com has a zero-tolerance policy for repeated copyright violations:
– First violation: The user receives a written warning.
– Second violation: The user may be temporarily suspended from publishing content on the platform.
– Third violation: The account may be permanently suspended.
15.3.2. Without prior notice: In cases of serious copyright violations, such as systematic content theft, we may suspend the user immediately without prior notice.
15.3.3. Loss of content: In the event of permanent suspension, all user-generated content published by the user may be removed from the platform.
15.3.4. No refunds: Users suspended due to copyright violations are not entitled to refunds for any subscriptions or purchased services.

16. DISCLAIMER OF LIABILITY AND INDEMNIFICATION

16.1. The user agrees to hold PhysioDock harmless
16.1.1. Indemnification: The user agrees to hold PhysioDock.com, its owners, employees, partners, and suppliers harmless from any claim, loss, liability, expense, or damage (including legal costs) arising from the user’s:
– Breach of these Terms of Use or applicable laws.
– Misuse of PhysioDock.com, including unauthorized use of content, AI tools, or the forum.
– Publication of content that infringes the rights of others, including copyright or privacy.
– Harm caused by the user’s interactions with other users, including harassment or illegal actions in the forum.
16.1.2. Liability for third-party claims: If PhysioDock incurs loss or costs due to third-party claims arising from the user’s actions, the user undertakes to fully compensate PhysioDock for such losses or costs.
16.1.3. Notification: PhysioDock.com will notify the user of any claims covered by this indemnification and give the user the opportunity to participate in the defense of the claim.

16.2. PhysioDock is not liable for indirect damages
16.2.1. Disclaimer for indirect damages: PhysioDock.com disclaims any liability for indirect, incidental, or consequential damages arising from the user’s use of the services. This includes, but is not limited to:
– Loss of profit, revenue, or business opportunities.
– Loss of data or interruptions to user services.
– Damage to the user’s equipment or software.
– Losses related to third-party links or content.
16.2.2. Disclaimer for technical errors: PhysioDock is not liable for damages resulting from technical errors, maintenance, network issues, or other technical causes that may lead to service interruptions.
16.2.3. No guarantee of results: PhysioDock makes no guarantee that use of our services (including the AI diagnosis bot and forum advice) will lead to desired health or business outcomes.

16.3. Maximum compensation from PhysioDock
16.3.1. Limitation of liability: PhysioDock’s total financial liability for any claim, regardless of basis (including breach of contract, negligence, or otherwise), is limited to the amount the user has paid for the services during the last 12 months.
16.3.2. No liability without payment: If the user has used PhysioDock.com without payment (e.g., free content or free courses), PhysioDock has no liability to the user.
16.3.3. No liability for unforeseen events: PhysioDock is not liable for losses or damages caused by force majeure events, including but not limited to natural disasters, war, strikes, pandemics, or other unforeseen events beyond our control.

17. SOLE REMEDY

17.1. The user’s sole remedy in case of dissatisfaction is to discontinue use of the service
17.1.1. Limited remedy: If you, as a user, are dissatisfied with PhysioDock.com, its content, services, or Terms of Use, your sole and exclusive remedy is to stop using the service.
17.1.2. Termination of subscription: If you have a paid subscription, you may cancel it at any time in accordance with our subscription terms.
17.1.3. No claims upon voluntary termination: Termination of use or subscription does not entitle you to compensation or a refund for the remaining period, unless otherwise specified in our subscription terms.

17.2. PhysioDock is not liable for additional claims or compensation
17.2.1. No additional claims: Upon discontinuation of use of the service, the user waives the right to bring additional claims against PhysioDock.com, including but not limited to:
– Financial loss (direct or indirect)
– Loss of profit, data, or business opportunities
– Compensation for lost time or effort
17.2.2. No compensation for damages: PhysioDock is not responsible for compensation for damages, inconveniences, or losses arising from the user’s decision to discontinue the service.
17.2.3. No compensation for lost expectations: Users cannot claim compensation for any expected results, success, or health improvements based on the use of content, courses, or AI tools from PhysioDock.com.

18. FORCE MAJEURE (DISCLAIMER FOR EXTRAORDINARY EVENTS)

18.1. PhysioDock is not responsible for service failures due to force majeure events
PhysioDock.com is not responsible for failure to fulfill its obligations if the failure is due to circumstances beyond our reasonable control (force majeure). This includes, but is not limited to:

18.1.1. Natural disasters:
– Earthquakes, floods, fires, lightning strikes, or other natural phenomena.
– Extreme weather conditions that hinder operations or technical activities.

18.1.2. War, unrest, or acts of terror:
– Armed conflicts, civil unrest, or government intervention.
– Terrorist acts or sabotage affecting our systems or servers.

18.1.3. Strikes or lockouts:
– Labor disputes, strikes, or lockouts affecting our suppliers or employees.
– Failures in subcontractors’ services due to labor disputes.

18.1.4. Power outages or failures by internet providers:
– Unforeseen power outages, network failures, or breakdowns in internet infrastructure.
– Failures by our hosting partners or technology providers.

18.2. No entitlement to compensation in force majeure events
18.2.1. No liability for damages: The user is not entitled to a refund, compensation, or any other form of remuneration if PhysioDock’s services are affected by a force majeure event.
18.2.2. Temporary unavailability: If our services become temporarily unavailable due to a force majeure event, this does not constitute a breach of contract.
18.2.3. Termination of services: If a force majeure event lasts for more than 30 days, PhysioDock reserves the right to discontinue the service without further liability to the user.

18.3. Notification and follow-up in force majeure situations
18.3.1. Information to users: In the event of force majeure, PhysioDock will inform users as soon as possible via our official channels (email or the website).
18.3.2. Measures to restore services: PhysioDock will take reasonable measures to minimize the impact and restore normal operations as quickly as possible.

19. TERMINATION OF THE SERVICE AND USER ACCOUNT

19.1. How the user can close their account
19.1.1. Termination via settings: The user may close their account at any time by:
– Going to “My Account” on PhysioDock.com.
– Selecting “Delete account” in account settings.
– Confirming the termination by entering their password.
19.1.2. Termination via customer support: The user may also close the account by contacting PhysioDock’s customer support:
– Email: support@physiodock.com
– Contact form: Available at PhysioDock.com/contact
The user must provide their registered name and email address for identity verification.
19.1.3. Confirmation of termination: After termination, the user will receive written confirmation by email.

19.2. What happens to the user’s data after termination
19.2.1. Deletion of personal data: Upon termination, we will delete or anonymize the user’s personal data in accordance with our privacy policy and applicable law. This includes:
– Name, email address, and contact information.
– Payment history (stored in accordance with the Norwegian Bookkeeping Act for up to 5 years).
– Course progress, unless otherwise agreed.
19.2.2. Retention of user-generated content:
– Content published in the forum or comment fields may remain, but will be anonymized so it can no longer be linked to the user.
– The user may contact us to request removal of specific posts, subject to the integrity of the forum.
19.2.3. Backup data: PhysioDock may retain backups for a limited period (up to 90 days) after termination, but these will only be accessible for system recovery in the event of technical errors.

19.3. PhysioDock’s right to terminate a user’s access
19.3.1. Termination for breach of terms: PhysioDock has the right to terminate the user’s access with immediate effect if the user:
– Breaches the Terms of Use, including the forum guidelines.
– Engages in unauthorized use of AI tools or scraping of content.
– Commits illegal acts through the platform (for example, harassment, fraud, or copyright infringement).
19.3.2. Termination upon discontinuation of the service:
– If PhysioDock.com is discontinued, all active accounts will be automatically terminated.
– Users with ongoing subscriptions will be refunded any prepaid period beyond the discontinuation date.
19.3.3. No liability for compensation: In the event of termination by PhysioDock due to the user’s breach of the terms, the user is not entitled to a refund for unused portions of their subscription.

19.4. Notice period for termination by PhysioDock
19.4.1. Notice period: If PhysioDock terminates a user’s account for reasons not related to breach of the terms, the user will receive at least 30 days’ written notice.
19.4.2. Method of notice: Notice of termination will be sent to the user’s registered email address.
19.4.3. Access during the notice period: The user will retain access to their services during the notice period, unless otherwise specified.

19.5. Account recovery after termination
19.5.1. Recovery deadline: A deleted account cannot be recovered after 30 days from termination.
19.5.2. New registration: The user may create a new account at any time after termination, but previous data cannot be restored.

20. COMPLAINTS PROCESS

20.1. How users can submit complaints
20.1.1. Complaint channels: Users can submit complaints to PhysioDock in the following ways:
– Email: klage@physiodock.com
– Contact form: Available on the website under “Contact us”
– Post: PhysioDock.com, Complaints Officer, P.O. Box 100, 0001 Oslo
20.1.2. Contents of the complaint: To process your complaint effectively, it should include:
– Full name and registered email address.
– Description of the reason for the complaint, including the date of the incident.
– Any relevant attachments, such as screenshots or receipts.
– Desired outcome of the complaint handling.
20.1.3. Acknowledgment of receipt: The user receives written confirmation by email within 2 business days after the complaint is received.

20.2. Expected processing time for complaints
20.2.1. Processing time: PhysioDock will process complaints as quickly as possible and normally provides a response within 14 days of receipt.
20.2.2. Complexity: If the complaint requires more time due to complexity or the need for further investigation, the user will be informed of the expected processing time.
20.2.3. Final outcome: When the complaint has been processed, the user will receive a written response with:
– Our assessment of the case.
– Any measures we will implement.
– Information about further avenues for complaint if the user is not satisfied with the response.

20.3. Option to escalate to the Norwegian Consumer Authority
20.3.1. Complaint to the Norwegian Consumer Authority: If the user is not satisfied with PhysioDock’s resolution, the complaint may be escalated to:
– The Norwegian Consumer Authority (forbrukertilsynet.no) for matters concerning consumer rights.
– The Consumer Disputes Commission (forbrukerklageutvalget.no) for further processing if agreement is not reached.
20.3.2. No-cost complaint: Complaints to the Norwegian Consumer Authority are free of charge for the user.

20.4. PhysioDock will seek to resolve disputes through dialogue before legal action is taken
20.4.1. Focus on amicable resolution: PhysioDock is committed to resolving disputes amicably and will seek dialogue and negotiation with the user before considering any legal action.
20.4.2. Mediation: If the parties cannot reach agreement, PhysioDock may propose mediation via an independent third party.
20.4.3. Legal action: Legal action will only be considered if dialogue and mediation do not succeed.
20.4.4. Jurisdiction: Any disputes that cannot be resolved through dialogue or the Norwegian Consumer Authority shall be governed by Norwegian law with the Oslo District Court as the agreed venue.